Announcement -

Uwell Authentication Questions

Dear Banzai Vapors Customers,
 
As you know we had a huge doorbuster sale on the Uwell Crown subtanks this past Black Friday and we continue to carry this product on our website. It has come to our attention that our customers have tried to verify these tanks’ authenticity by using the 16 digit verification code found on the information insert under Customer Service. In doing so, the website indicates that the serial number does not match with the information in their system and informs you that you may have received a cloned Uwell Product. This shocked us as all of our products are purchased from reputable US distributors.
 
After many phone calls with our distributor and the manufacturer we’ve discovered that the Uwell site is unfinished. Part of the unfinished portion of the site is the Uwell Authentication Tool. We apologize for any inconvenience and are working with our distributor and Uwell to correct future issues. Uwell has promised support and any questions or concern about the legitimacy of products can be directed to their customer service phone number at (626) 363-4620 or (951) 264-8831 or by email at service@uwell.cc.



2 comments

  • Peter King

    Hi I wanted to make a complaint about your uwell crown coils. The last 5 packs of coils I have bought, anywhere from one to two coils do not work. When I have asked cape shops they have said sometimes you get a bad coil in a pack. At $20 for a pack of four coils they should all be working. I hope we can work to rectify this situation. But I feel as a consumer of your products having min of 1/4 of the pack to half the pack is non except able. Feel free to call me instead of an email please 6464001460 thank you
    Peter king

  • Chris

    Where do I find the authentication code for my crown tank

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